Privacy Policy

ThePokies (“we,” “our,” “us”) is committed to protecting your personal information and values your privacy. We collect, use, disclose, and manage your data as stated in this privacy policy when you use our website and services. Our guiding policies are the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APRs).

By visiting or using the website, mobile app, or services (collectively, the “Services”), you allow ThePokies to gather, use, and disclose your personal information as described in this Privacy Policy.

1. Compiling of Personal Information 

We compile personal information needed for our business operations and to provide our products and services. Here are some types of personal information we might compile:

• Identity data includes full name, birthdate, gender, and identifying documentation (like a driver’s license or passport).
• Contact information includes phone number, mailing address, email address.
• Financial data including bank account details, credit and debit card numbers, payment and withdrawal history.
• Account specifics: username, password, chosen games, prior wagers.
• Technical information like IP address, operating system, device ID, browser type, location data, and other information collected by cookies.
• Communications data constitutes emails, call logs, live chat transcripts, and customer care interactions.

Should you choose not to submit some personal information, your usage of any of our services or features may be limited.

2. How We Compile Personal Information 

We compile personal information via several channels, including:

• After registering an account.
• When you remove money or make a deposit.
• Participating in contests, polls, or marketing campaigns.
• Through your correspondence to our customer service representatives.
• When you come and make use of our website or mobile app.
• By means of independent payment service providers and identification verification.

Furthermore, should you have authorized us to do so or if we are legally required to, third parties may provide personal information about you.

3. Applying Personal Information 

We utilize your personally identifiable information for the following:

• To set up and keep your account.
• Regarding payments, withdrawals, and deposits.
• To verify your identity and carry out your legal obligations (like anti-money laundering rules).
• To present gaming and betting options.
• To tailor your platform experience.
• To contact you regarding transactions, your account, and special offers.
• To resolve disputes and answer consumer service inquiries.
• To spot and stop illegal behaviour including fraud or unauthorized access.
• To improve our systems, user interface, and services.

We might also use your personal data for direct marketing, subject to legal restrictions and in line with your preferences. You could choose to stop getting marketing messages right now.

4. Personal Information Sharing 

In the following circumstances, we might provide your personal information to other parties:

• Third-party service providers: We partner with outside vendors to assist with identity verification, payment processing, IT services, marketing, customer support.
• Law enforcement and regulatory agencies: We may provide information to AUSTRAC and other relevant Australian authorities under legal or regulatory requirement.
• Business transfers: Should a merger, acquisition, or asset sale, your data could be sent to the new company.
• Affiliated companies and promotional partners: Permission allows us to share data with affiliated companies and promotional partners.

All third parties we provide personal information to will presumably follow Australian privacy rules and use it just for the intended use.

5. Transparency Over Limits 

Certain of our partners and service providers, such those in the US, UK, or EU, can be headquartered outside of Australia. We provide sufficient data protection and follow suitable measures to ensure that these third parties handle your personal data in line with Australian privacy guidelines.

6. Data Security 

We use several technical and organizing measures to guard your personal data, including:

• Secure Socket Layer (SSL) encryption.
• Verifying accounts using many elements.
• Regular system audits and vulnerability analyses.
• Personal data only accessible to authorised staff.

Though we do all we can to safeguard your data, there is no 100% safe method to send or save it online. Though we cannot guarantee perfect security, we will thus take all required care to guard against misuse, interference, loss, unauthorized access, modification, and disclosure of your personal information.

7. Access and Correction 

Should the material we now know about you be inaccurate, outdated, incomplete, irrelevant, or misleading, you are entitled to view it and request that it be updated.

To seek access or changes, please contact our Privacy Officer using the details in Section 11. We might wish to verify your identification before processing your request.

8. Retention of Data 

We only retain your personal information for as long as is necessary to achieve the objectives for which it was collected—that is, meeting accounting, regulatory, or reporting needs. When we finish utilizing your data, we will safely anonymize or delete it.

9. Tracking Tools and Cookies 

We use cookies and associated technologies to enhance your user experience and compile data on your site use. Cookies help us to:

• Remember your login details and preferences.
• Analyze the website’s use and performance.
• Provide especially focused promotions and advertising.

You can change your cookie choices using the options on your browser. Disabling cookies, however, may affect the operation of our website.

10. Your Rights 

The Privacy Act can provide you the following liberties:

• The right to request access to and correction of personal information.
• Capacity to object when direct marketing uses your data.
• The capacity to have a mental shift about data processing.
• The chance to complain should you believe your privacy rights have been infringed.

11. Communication 

If you have questions, concerns, or complaints about our privacy statement or how we handle your personal data, please contact our Privacy Officer.

ThePokies Privacy Officer Website: thepokies888.net 

Within thirty days, we aim to answer all queries and resolve any complaints. If you’re not content with our response, you can complain with the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Editing this Privacy Statement 

Periodically updated to reflect changes in our policies, technology developments, or legal obligations, this Privacy Statement may. Once we do, the “Effective Date” shown at the top of this page will change. We kindly ask you to periodically visit this page to understand further about how we protect your data.